Ibtisam Shareif - Alexandria Based CPA Accounting Help

Hello. In the past my dad had filed my taxes for me and last year I did them myself using Turbotax. But I wasn't really sure if I was doing it correctly, so this year I decided to use a HampR Block location in Arlington, VA 3100 Clarendon Blvd, Arlington, VA 22201. My wife and I went to that location on 3521 at 7 PM. We had an appointment with one of the tax preparers, Ibtisam Shareif. Right before that time I got a call from the office saying that Ms. Shareif would not be able to make it. I said that my wife and I would still come down to the office to drop off the paperwork, and the person on the line agreed. When we got to the office we were greeted by the receptionist, who gave us an envelope and form to fill out. We filled out the form, stuck our tax documents into the envelope, and handed it over to her. We told her that the documents were to go to Ms. Shareif. More than a month went by and we had not received any communication from Ms. Shareif. So on 41621 my wife went to the office and asked about our documents. She talked to a different tax preparer, Lucinda Brunson, who told her that she would look into the matter and give her a call back. I myself called the office on 41921 and I also got to talk to Ms. Brunson. She said that she remembered that my wife had come in on Friday and that my wife was one of the persons on her list of people to call back. Another week went by and we did not receive any call back from Ms. Brunson. So on 42321 my wife went back to the office and talked once again to Ms. Brunson. Ms. Brunson said that she did tell Ms.Shareif to call us back and said that Ms. Shareif worked on Saturdays if we wanted to drop by to talk to her directly. Ms. Brunson ended the conversation by saying to my wife, What else am I going to do? This was not very good customer service. On 5121 and as advised I went to the office to talk to Ms. Shareif. I was sitting in the lobby before 10 AM and when Ms. Shareif came in late the receptionist mumbled that Ms. Shareif was always late and that was not fair to the customers who made appointments I asked her what the status was of our tax documents. She handed me back the documents that I had submitted and said that she had tried to call and e-mail me this was not true because during the past two months my wife and I had NEVER received any e-mails or calls from Ms. Shareif. She ended by saying that I can make an appointment with Ms. Brunson to do the taxes. Why didn't she say she would try to rectify the situation with us instead of pawning us off to her associate, Ms. Brunson? Once again, this was an instance of not very good customer service. During that time the tax deadline was two weeks away and our taxes were still not done. So my wife and I scrambled to find another tax preparer to work on them. Instead of having a stress-free tax season HampR Block gave us an even bigger headache! Thanks, HampR Block! And as I can see from the complaints logged in the Better Business Bureau website this problem is systemic within that company.